When someone complains, he or she conveys that someone did something wrong to them. A complaint often invites expressions of empathy and affiliation. In Therapeutic Community group meetings, when a client complains about some absent person (an absent staff member, a doctor, a family member) they can put the staff members in a delicate position. How can staff members respond to a client’s complaint about and absent person? By sympathizing with the client, they could be heard as siding against the absent person – the staff might have good reasons to avoid doing this. How do they manage this practical problem? The following articles explore these questions. Follow the link to the download page.
Different problems arise when TC members complain about each other’s behaviours. In these cases, complaints can lead to conflicts. The following article examines what happens when TC members complain about each other’s behaviours: